FAQ

Shipping

We will ensure your order will arrive within 3 to 5 working days. For addresses outside the UK, please contact us directly as there will be additional shipping costs.

Our delivery charges to the UK are:

Standard: 3-5 Days - £4.90
Fast track: 1-2 Days - £7.95

Christmas delivery times:

To ensure your waistcoat is delivered in time for Christmas, please order by Wednesday 20th December for Standard delivery and Thursday 21th December for Fast track delivery.

Returns

We are happy to provide a refund within 14 days and can offer an exchange if we are notified within 28 days. Products are required to be returned to us as they were received. Buyers to be responsible for return postage.

Christmas return policy:

We are extending our refund terms until 15th January 2018 for all items purchased in November and December 2017.

Care Instructions

All our waistcoats are dry clean only. Our waistcoats made from linen fabric will naturally crease, a light ironing on medium heat can be applied to reduce creasing.

Handloom fabrics

Our ikat fabrics are woven on handlooms, not by machines. This makes them unique for the JAYJEE collection. However, as a result of this weaving technique, there may be small differences in patterns and colour shades which should not be seen as defaults.